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Support, marketplace questions and business enquiries.
Tell us what you need help with and include enough detail for the team to understand the account, job or issue involved. Do not send passwords, full payment-card details or other unnecessary sensitive information.
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info@buildpair.co.uk
For account support, marketplace feedback, policy questions and general BuildPair enquiries.
SAFETY
Something urgent?
Use BuildPair reporting for marketplace concerns. Immediate danger, crime in progress or emergencies should be reported to the appropriate emergency service or authority rather than waiting for platform support.
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BuildPair
Find the trade. Manage the job. Keep the record.
A UK marketplace and project platform connecting homeowners with local tradespeople. Search, quotes, messages, agreed changes, payment stages and project history stay connected.
Supported BuildPair payments are processed through Stripe. Users can also arrange payment privately, in which case BuildPair cannot process or manage that payment.
info@buildpair.co.uk
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© 2026 BuildPair. All rights reserved.
BuildPair provides marketplace, project-management and payment-workflow technology. It does not carry out building work, provide building-control approval, inspect or guarantee workmanship, or describe its payment service as escrow.