Trust & safety

Clearer information, stronger records and a fair reporting process.

BuildPair combines profile information, credential review, project-linked reputation, privacy controls and human moderation to help users make better-informed decisions.

Profiles with useful context

Trade profiles can show categories and services, experience, service area, work galleries, project examples, availability and submitted credentials. Users should still make the checks appropriate to regulated or specialist work.

Credential review status

BuildPair can review submitted credential evidence and show a clear status. A verified item means the submitted evidence passed the relevant BuildPair review workflow; it does not make BuildPair the issuing regulator or guarantee future work.

Reviews linked to BuildPair activity

Where applicable, reviews can be connected to the underlying BuildPair job and completion history. Review manipulation, fabricated experiences and pressure to leave misleading feedback are not permitted.

Home location privacy

Public marketplace jobs use outward postcode or location information rather than exposing precise matching coordinates. More detailed location data used for service-radius matching remains server-side.

Messaging safety and AI assistance

BuildPair may use automated systems for optional reply suggestions and safety signals such as possible scams, threats or targeted abuse. AI can make mistakes, so generated drafts must be checked by the user and automated flags are not treated as proof of wrongdoing.

Two-way reporting and human moderation

• Homeowners can report tradespeople and tradespeople can report homeowners.

• Reports can cover fraud, harassment, safety, workmanship, misleading profiles, non-payment, payment disputes, no-shows, spam and other marketplace concerns.

• A report starts a review; it is not an automatic finding against the reported user.

• Authorised moderators can review relevant evidence and apply proportionate actions where appropriate.

• Immediate danger, crime or serious legal concerns should still be reported to the appropriate emergency service or authority.

Your checks still matter

For gas, electrical, structural, asbestos and other regulated or specialist work, check the registrations, qualifications, insurance, references and permissions appropriate to the job. BuildPair helps organise information; it does not replace professional judgement or statutory requirements.

BuildPair

Find the trade. Manage the job. Keep the record.

A UK marketplace and project platform connecting homeowners with local tradespeople. Search, quotes, messages, agreed changes, payment stages and project history stay connected.

Supported BuildPair payments are processed through Stripe. Users can also arrange payment privately, in which case BuildPair cannot process or manage that payment.

info@buildpair.co.uk

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BuildPair provides marketplace, project-management and payment-workflow technology. It does not carry out building work, provide building-control approval, inspect or guarantee workmanship, or describe its payment service as escrow.